Mayor Eric Adams has directed New York City agencies to implement language technologies to enhance communication with non-English speaking residents. The initiative seeks to make city services more accessible and inclusive across the city’s diverse population.
As part of the directive, the city plans to install translation applications, including Google Translate and Apple’s built-in Translate, on more than 100,000 city-owned devices. The Office of Technology and Innovation will assist agencies in facilitating downloads and ensuring the tools are used effectively.
“To kickstart this process by ensuring every city-owned smart device has language apps like Google Translate available at their fingertips,” Mayor Adams remarked, highlighting the administration’s focus on bridging language gaps. He emphasized the city’s broader goal “to be the most language-friendly city on the globe” by expanding the use of translation tools across city agencies.
The New York City Police Department will also integrate these technologies into its daily operations. Updates to the NYPD Patrol Guide will allow officers to use translation apps while interacting with the public, complementing existing services such as the NYPD Language Line, which offers access to over 180 languages. “Clear communication is essential to public safety,” noted NYPD Commissioner Jessica Tisch. “Expanding access to real-time translation tools helps officers communicate more clearly, respond more effectively, and better serve the people who need help.”
In the education sector, New York City Public Schools is developing a new app called Hello, designed to provide real-time translation and interpretation in the top 12 languages spoken by school families. Using speech-to-text and text-to-speech capabilities, the app aims to strengthen communication between educators and parents. “Parents and families are our first partners in the success of our youngest New Yorkers, so it is essential that we have effective, efficient, and robust communication pathways between families and our schools,” emphasized Schools Chancellor Melissa Aviles-Ramos. The app is expected to roll out in spring 2026.
The directive builds on existing language access efforts, including NYC311, which provides interpretation in more than 175 languages, and MyCity, offering city services in the ten most common languages. City officials also highlighted ongoing efforts to evaluate emerging technologies and expand digital access to ensure equitable service delivery for all residents.
